These Policies are valid for the websitesigmaglobal.shop and it is understood that at the time of purchasing any of the products or services of the affiliated stores or businesses, the buyer/payer user (client) accepts the terms, conditions and delivery policies specified below.
SIGMA GLOBAL does not deliver any product or service, so buyers must pick up personally at the different stores or affiliated businesses and accept the delivery policies defined by each store or business.
The buyer receives from SIGMA GLOBAL a notification of the payment made and the description of the product or service paid, both in the history of his session and by email notification, this digital receipt that he receives must be used to present in the store or affiliated business , the buyer must show the digital receipt so that the affiliated business or store, after verifying the payment of the purchase, proceeds to deliver the product or service to the customer. The client must verify his merchandise before taking it away. Any claim for defective merchandise in the delivery or for non-conformity of the service will be handled directly by the affiliated store or business and will be governed according to the policy of each store or affiliated business.
SIGMA GLOBAL SHOP SA, nor the sigmaglobal.shop website is not responsible for the delivery of the products or services offered by the affiliated stores on the sigmaglobal.shop portal . It is the strict responsibility of the affiliated stores or businesses based on their internal policies for these cases.
In the event of any claim regarding the supplied product, the customer may request SIGMA GLOBAL SHOP SA , collaboration to manage any query before the affiliated store, as part of our customer service . For this, the client can send an email to [email protected] , and we will try to communicate with the store or affiliated business. SIGMA GLOBAL SHOP SA is not responsible and reserves the right to reject possible claims that are not in accordance with the policy of each store or affiliated business.
LIMIT AND LIABILITY
Use of cards without authorization of the owner or stolen.
We are not responsible for purchases made with credit cards without prior authorization from the owner or stolen; it being understood that the person making the purchase is fully empowered to carry out the transaction and that, therefore, we cannot refuse to process it. Carrying out transactions over the internet without the prior consent of the owner or with stolen cards constitutes fraud which is punishable by Panamanian law.
Unrecognized payment due to disagreements with the service or ignorance of the payment method will not be accepted.
The user who uses their cards on the sigmaglobal.shop website activates the card through a cardholder validation mechanism, so only the cardholder can activate the payment method in the SIGMA GLOBAL account. We send information via email to our customers regarding our credit card payment providers. We are affiliated with a Financial Institution with high standards at the regional level, which provides us with credit card collection, serving as its sole responsibility to be a secure collection agent for our clients with the card-issuing bank. You are informed that the charge for the purchase will appear on your account statement under the name of SG plus the name of the affiliated store or merchant.
We do not accept under any circumstances, any payment not recognized by the client due to lack of knowledge of the method of collection or disagreements with the delivery. The fact of establishing a claim with the bank, thereby ignoring your purchase, implies a suspicion of potential fraud; therefore, with the order information, receipt of delivery of the purchase or service accepted by the recipient in the customer's store, there will be sufficient evidence to support the claim that is filed. It will then be of vital importance that the client always contact us to clarify any point.