FREQUENT QUESTIONS

1. How do I join the Sigma Global Portal?

To register in the Sigma Global Portal, click on the “Register Now” button. You only need an email address and complete the information requested in the registration form. Once you complete the registration data, you can start using your Digital Payment Portal

2. How does the Sigma Global Portal work?

1. Once your profile is created, log in with your username and password

2. Select the good or service to pay from the list of businesses

3. Make the payment, entering the requested data: select beneficiary, amount and payment method, and press continue

3. If I forget my username, how do I recover it?

Enter the "My Account" section and click on Forgot your password and follow the steps.

4. Is there any commission for joining and paying through the Sigma Global Portal?

The Sigma Global Portal does not charge any commission for joining and using this payment channel

5.- I don't remember the email address with which I joined the Portal. What do I do?

Write to us at [email protected] attach your identification (identity card or passport) and we will indicate the steps to follow. We will validate the information sent with that associated with the account.

6.- How can I change the email address with which I affiliate?

Write to us at [email protected] attach your identification (identity card or passport) and we will indicate the steps to follow. We will validate the information sent with that associated with the account.

7.- Is it safe to pay through the Sigma Global Portal?

The Sigma Global Portal has different security mechanisms to guarantee a safe, comfortable and reliable transaction. And it is endorsed by its international certifications of Payment Card Industry and Cardholder Information Security Program

8.- What type of card can I use in this portal?

Any Visa or Mastercard credit or debit card. Remember to unlock your card for online purchases

9.- When making a payment through the portal, do I receive a receipt?

Yes, once the payment is made you will receive a receipt to the email that I use in the affiliation process


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